Last Revised: December 9, 2015

Terms of Service

Welcome to Pvppal.com. PvpPal is an online platform dedicated to eSports and competitive gaming.

The following terms and conditions (these "Terms of Service"), govern your access to and use of the PvpPal website, including any content, functionality and services offered on Pvppal.com (the "Site").

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site.

This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site. By using this Site, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

 

Overview (Main terms, in a nutshell)

 

Sellers Basics

 

Offers

 

Buyers (Purchasing)

 

Orders

 

Handling Orders

 

Reviews

 

Disputes and Cancellations

 

Refunds

It is our utmost desire for you to be thrilled with your purchase. However, if you need to cancel an order due to unforeseen circumstances, we are here to help. We want you to understand that our platform does not automatically refund payments made for cancelled orders to the customers’ payment provider or processor. Rather, funds from order cancellations are refunded to the buyer's balance as coupon codes and are available for future purchases on Pvppal.com. The funds converted to coupon codes will be sent to you via the notification tab.

Note: Please allow 24 hours for a response to refund inquiries.

  

User Conduct

PvpPal maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of the Site. This section relates to the expected conduct users should adhere to while interacting with each other on our website.

Basics

 

Reporting Violations

If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

 

Violations

Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account becoming permanently disabled based on the severity of the violation.

 

Non-Permitted Usage

Adult Services & Pornography - PvpPal does not allow any exchange of adult oriented or pornographic materials and services.

Gold farming is prohibited - PvpPal does not allow the practice of playing a massively multiplayer online game (MMO) to acquire in-game currency that other players may purchase in exchange for real-world money.

No game account selling is allowed - You may not purchase, sell, gift or trade any Game Account, or offer to purchase, sell, gift, or trade any Game Account. Furthermore, you may not buy or sell PvpPal accounts.

Video game bots - using bots, such as "buddy" bots, to automate gameplay will result in a loss of access to our website.

ELO League MMR Boosting - PvpPal does not allow any MMR Boosting services. MMR Boosting is an action where a player (the booster) logs into another player’s account (the boostee) with the specific purpose of improving the boostee account’s MMR.

Inappropriate Behavior & Language - Communication on PvpPal should be friendly, constructive, and professional. PvpPal condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as Social Media pages.

Phishing and Spam - Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.

Fraud / Unlawful Use - You may not use our website for any unlawful purposes or to conduct illegal activities.

 

Abuse and Spam

Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the PvpPal community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to our Terms of Service is cause for permanent suspension of all accounts.

Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users. This includes creating new multiple accounts to harass members through our message or ordering system.

General Terms

We reserve the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.

 

User Generated Content

User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to Pvppal.com by our users is User Generated Content. PvpPal does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Furthermore, PvpPal is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Offers, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate service offers.

Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

 

Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER PVPPAL NOR ANY PERSON ASSOCIATED WITH PVPPAL MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.

 

Limitation on Liability

IN NO EVENT WILL PVPPAL, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.